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How mekdi88 Handles Your Personal Data

At mekdi88, your personal data belongs to you — we collect only what is needed to run your account, process payments via Touch 'n Go, GrabPay, Boost dan…

Data You ControlSecure StorageMalaysian Law AppliesYour Rights ProtectedDirect Contact Available

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Understand Our Data Collection Scope

mekdi88 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

mekdi88 collects personal data — including your name, email address, phone number, and payment details — solely to operate your account and verify transactions processed through Touch 'n Go, GrabPay, Boost dan FPX. We do not sell your data to third parties for marketing. Data is

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stored on servers with encryption at rest and in transit. Access to your data internally is restricted to authorised personnel on a need-to-know basis. Our data handling practices apply where local law permits, and your use of this platform is subject to the jurisdiction in which
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you are located. We retain account data for as long as your account remains active and for the period required under applicable regulatory obligations thereafter. You may request access, correction or deletion of your data at any time through our support channels.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or remove personal data we hold on your account, our support team is available around the clock.

Live Chat Start a live chat session directly from the mekdi88 site. Our agents can locate your account record, confirm what data we hold, and initiate correction or deletion requests on your behalf during the conversation.

Email Support Send a detailed privacy request to our dedicated support address. Include your registered email and the specific action you need — access, correction, or removal — and we will respond within three working days.

Help Centre Our Help Centre hosts step-by-step articles on submitting a data request, understanding what we store, and managing your communication preferences. Available any time without needing to log in.

HOW WE PROTECT DATA

Six Ways We Safeguard Your Account Data

Protecting your personal data is an ongoing operational practice at mekdi88, not a one-time checkbox.

Encrypted Data Storage

All personal and financial data on mekdi88 is stored using AES-256 encryption. This applies to payment details linked to Touch 'n Go, GrabPay, Boost dan FPX — your stored data is never held in plain text on our servers.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand how pages are navigated. You can manage cookie preferences through your browser settings at any time without losing your account access or history.

Account Access Controls

Your mekdi88 account is protected by password hashing and optional two-factor authentication. We never store passwords in recoverable form — if you forget yours, a reset link is sent only to your registered email address.

Data Retention Schedule

Active account data is retained for the lifetime of your account. Once you request closure, we keep only the minimum data required by applicable law, then delete the rest on a defined schedule — no indefinite storage without legal basis.

Third-Party Data Sharing

We share data only with payment processors handling your Touch 'n Go, GrabPay, Boost dan FPX transactions, and with service providers under contract who are prohibited from using your data for their own purposes.

Your Right to Correct or Delete

You can request a copy of all data we hold on you, ask us to correct inaccurate records, or request full deletion of your account data. All requests are acknowledged within 24 hours and resolved within three working days.

Common Questions About Your Data at mekdi88

Here are the questions we receive most often about how mekdi88 handles personal data, cookie use, and your rights as an account holder under Malaysian data protection rules. If your question is not answered here, reach our support team via live chat or email.

We collect your name, email address, phone number, date of birth, and payment method details. This is the minimum required to verify your identity, process transactions through Touch 'n Go, GrabPay, Boost dan FPX, and maintain your account record securely.

Send a data access request to our support team via live chat or email with your registered email address. We will compile and send a summary of all personal data linked to your account within three working days of receiving the request.

Yes. Submit a deletion request through live chat or email. We will remove all non-legally-required data from our systems on a defined schedule. Data that must be retained under applicable Malaysian law will be held only for the mandatory period and then deleted.

Only with payment processors who handle your Touch 'n Go, GrabPay, Boost dan FPX transactions, and contracted service providers bound by data protection agreements. We do not sell your data to advertisers or unrelated third parties under any circumstances.

We use session cookies for account authentication, preference cookies to remember your language and display settings, and analytics cookies to understand page navigation patterns. No cookie data is linked to your payment details or sold to external platforms.

After account closure, we retain only the data required under applicable regulatory obligations — typically transaction records for the legally mandated period. All other personal data is deleted on a defined schedule once that retention period expires.

Reach our support team via live chat or email with a description of your concern. Every privacy complaint is escalated to our data handling team and resolved within three working days. You also retain the right to escalate to the relevant Malaysian regulatory authority if needed.

How mekdi88 Handles Your Personal Data

Reach Us About Your Privacy Rights

Six Ways We Safeguard Your Account Data

Encrypted Data Storage

Cookie Transparency

Account Access Controls

Data Retention Schedule

Third-Party Data Sharing

Your Right to Correct or Delete

Common Questions About Your Data at mekdi88

01 What personal data does mekdi88 collect when I open an account?

02 How do I request a copy of the data mekdi88 holds on me?

03 Can I ask mekdi88 to delete my personal data?

04 Does mekdi88 share my data with third parties?

05 How does mekdi88 use cookies on the site?

06 How long does mekdi88 keep my account data after I close my account?

07 Who do I contact if I believe my data has been handled incorrectly?

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